Privacy Policy

Due to the new European legislation called GDPR (General Data Protection Regulation) and ePR (e-Privacy Regulation) we have updated our Privacy Policy to reflect the requirements for transparency and accountability.

Who we are

We are Hill View Bed and Breakfast operated by Denise and Geoff Collins of Hill View, 55 Liney Road, Westonzoyland Somerset TA7 0EU

Our website address is: https://visit-hillview.uk

You can contact us by emailing denise@visit-hillview.uk or calling +44 1278 699 027.

This policy sets out how we handle your personal information if you’re a visitor to our site.

When we say ‘we’, ‘us’ or ‘Hill View Bed and Breakfast’ it’s because that’s who we are and we own and run the Site.

If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using this website.

What personal data we collect and why we collect it

When you visit this site the personal data we collect from you relates to information you supply when

  • using our contact form i.e. your name and email address so that we can reply to you

Personal but non-identifiable data is also generated from technical processes such as cookies. See the section below.

Contact forms

If you use a contact from on the website, we require your name and email address. Our contact form then sends this information as an ordinary email to us. The information you provide is not stored on the website. We will attempt to respond to you within 24 hours. Any email from us will come from our domain and have a name followed by @visit-hillview.uk

When you send us an email or use the contact form, your details are only used for customer service purposes. Your details will not be used for marketing purpose and you will not be added to our mailing list unless you specifically use the sign up form.

 

Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (e.g. login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

ePR (e-Privacy Regulation) law will be ratified in the near future and at that time we will list the cookies used on our site.

How do we use cookies?

Our site uses cookies to remember:

  • if you have agreed (or not) to our use of cookies on this site
  • if you have visited the site before

Also, it is possible that if we embed a video in our pages, the video site (YouTube, Vimeo etc) will use a cookie to anonymously gather statistics on how you got there and what videos you visited.

We have a TripAdvisor link which also uses cookies to track where clicks to their site come from. Effectively you are seeing a small part of their site on ours.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – Click this link to find out how to delete cookies.. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

We use analytic cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

If we have a section where you can leave a comment on our site you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if  you have visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics on our site to help us determine which pages are used the most and where the visitor has come from. It also helps us track usage after we have sent a newsletter out. We do not use this information for advertising. You can see Google’s Privacy Policy here which conforms to the GDPR.

You can opt out of analytics by clicking this link to find out how to delete cookies.

Who we share your data with

If you choose to book a stay at Hill View your booking will be handled directly by Eviivo, our booking agent, who have their own Privacy Policy you can read here.

How long we retain your data

We keep contact form entries for six months, analytics records for a year, and customer purchase records for ten years (for accounting purposes).

What rights you have over your data

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at denise@visit-hillview.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you have  left comments on this website, you can request to receive an export file of the personal data we hold about you, including any data you have provided to us. You can also request that we delete any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We do not collect data directly apart from if you use our Contact Form.

Your contact information

If you have any privacy-specific concerns, please email us, write to us or telephone us.

How we protect your data

Our website is a secure site and you will notice the small green padlock and the word Secure next to it in the address bar. This means that any data transferred from our site to any of our partners mentioned above is encrypted. Access to our system and website control panel is restricted to authorised staff only who have had staff training in data protection issues. We use complicated passwords on devices that have access to our systems.

What data breach procedures we have in place

Your data is massively important to you – and us. At the back end of our website we use a system called Wordfence which provides a firewall between our site and the internet. You can read about it here. If we were to suspect there were to be a breach in our data processing, we would immediately suspend our website to investigate and change all relevant passwords on all devices that have access to our ‘backend’ systems. Only when we were sure that the data breach had been dealt with would we take our site back online. If the data breach took place through one of our data processing partners, we would send an email to you explaining the situation and their recommendations.